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VoIP and Telephone Systems in Cleveland, Ohio

Your business depends on communication on a day-to-day business. Telephone systems is at the heart of your communication products, and choosing poor quality products will only set your business back in end.

A quality telephone system should be installed at your business from day one. If you’ve been dealing with a subpar phone system for quite some time, the good news is that it’s not too late to make a new investment and improve the quality of your communication process. Miller Information Systems can help you find the perfect product to reduce cost, enhance efficiency, and remain flexible as your company grows.

Telephone Systems: Keeping Your Cleveland, Ohio Company Connected

Miller Information Systems is the best source in Cleveland for VoIP solutions. Our VoIP solutions will maximize the efficiency of your company by flawlessly migrating with your computer system—offering the ultimate convenience for every business.

MIS achieves this maximized efficiency by offering features such as the ability to make phone calls straight from your Outlook contacts. You can also implement applications such as Find Me and Unified Messaging to retrieve important voicemails via your e-mail application, along with pulling information from any contact directly from your address book.

These features also allow employees to work at home while constantly feeling connected to the office.

VOIP and Phone Systems Services from MIS Includes:

  • Outlook Unified Messaging
    • This provides integrated messaging for any PC desktop, and Microsoft Outlook.
    • This includes voicemail in your inbox, directory dialing using your contacts, and calendar integration.
  • Call Handling Modes
    • Wide array of call forwarding and personal greeting modes.
    • Users can easily program customized responses to meet their individual needs.
    • Forward calls to another number
  • Converged Conferencing
    • Audio Conferencing
    • Instant Messaging
    • Document Sharing
    • Full Web Conferencing
    • Users can schedule one-time, recurring, or reservation-less calls.
    • Integrated recording capabilities: users can record both audio and visual presentations.
  • Voicemail
  • Auto Attendant
  • Multiple Locations
    • Customers with multiple offices or plant locations need phone systems that can be networked and provide a unified appearance to their customers.
  • Hybrid and Full VoIP Systems
    • Hybrid systems take advantage of existing analog and digital telephone cabling while still allowing for the addition of VoIP phones and enhanced capabilities on digital phones.
    • Full VoIP systems allow for significant cabling cost savings when re-cabling, moving, or building. This is because your voice and data traffic can be converged onto the same network cables, all the way to the end user. Full VoIP systems also simplify adds, moves, and changes since extensions are associated with IP addresses instead of a specific cable.
  • Mobility and Remote Workers
  • Computer Telephony Integration (CTI)
    • CTI provides all of your telephony features on your computer.
  • Call Center Features
    • Keep track of call details such as called and calling parties, time, and line usage. You’ll also have access to supervisor control, monitoring, and real time view of call center agents.
  • Call Recording – Enjoy accurate documentation of phone conversations, tracking everything from order entry, customer conflict, training, and human resource functions.

(SIP) Trunking Service

Miller Information Systems Cleveland’s provider of NEC Session Initiation Protocol (SIP) trunking service. This phone system uses an internet connection rather than a traditional phone line. Cleveland businesses choose this solution for its reliability, scalability, and substantial cost savings.

Contact MIS for Cleveland Telephone Systems

Get your company connected now. Contact Miller Information Systems for more information on our communications services.