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VoIP & SIP Trunking Services

Innovative technologies

VoIP business phone systems will merge your phone system with your computer network for maximized efficiency. Imagine making phone calls straight out of your Outlook contacts with the quick click of a mouse. Implementing applications such as Find Me and Unified Messaging can help you retrieve voicemails via email and call contacts quickly and easily. These systems can even help employees work from home or allow your company to hire remote workers for specific tasks.

MIS also provides NEC SIP Trunk Service (Session Initiation Protocol). Pittsburgh businesses can use any phone system with an internet connection instead of a traditional phone line and there are plenty of benefits, including lowered monthly phone expenses. SIP Trunking scales easily and is more reliable than traditional phone systems.

Outlook Unified Messaging

  • Provides integrated messaging for any PC desktop and Microsoft Outlook
  • Includes voicemail in your inbox, directory dialing using your contacts and calendar integration

Call Handling Modes

  • Wide array of call forwarding and personal greeting modes
  • Users can easily program customized responses to meet their individual needs
  • Forward calls to another number

Converged Conferencing

  • Audio Conferencing
  • Instant Messaging
  • Document Sharing
  • Full Web Conferencing
  • Users can schedule one-time, recurring or reservation less calls
  • Integrated recording capabilities: users can record both audio and visual presentations

Multiple Locations

  • Customers with multiple offices or plant locations need phone systems that can be networked and provide a unified appearance to their customers

Hybrid & Full VoIP Systems

  • Uses existing analog and digital telephone cabling while still allowing for the addition of VoIP phones and enhanced capabilities on digital phones
  • Full VoIP systems allow for significant cabling cost savings when re-cabling, moving or building

Computer Telephony Integration (CTI)

  • CTI provides all of your telephony features on your computer

Call Center w/ Voicemail, Auto Attendant

  • Keep track of call details such as called and calling parties, time, and line usage
  • Other capabilities include supervisor control, monitoring and real-time view of call center agents-helping you to enhance the efficiency of your operation

Call Recording

  • Accurately document phone conversations for situations such as order entry, customer conflict resolution, training and human resource functions

Call Documentation

  • Find out how many times a call was ‘bounced’ from person to person or how long callers are on hold
  • Increase productivity and efficiency knowing which extension is calling internationally or non-business calls
Our Service Areas

Telephone system services throughout the surrounding locations:

  • Pittsburgh, Pa.
  • Erie, Pa.
  • Cleveland, Oh.
  • Columbus, Oh.
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Let our team handle the details of your network infrastructure. With our long-standing experience and reputation, we are proud to be a reliable partner for your technology needs.

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