Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) is a cloud-hosted solution, that easily integrates applications and mobile users. Delivering these services from a standalone centralized dashboard.
UCaaS was initially thought to be the perfect solution for small to medium businesses. As the business world evolved and an increased interest in allowing employees to work remotely or mobile, the telecommunications industry quickly adapted. The UCaaS system came to life, especially appealing to businesses that have multiple remote locations.

UCaaS Solutions Normally Include:

  • Voice and telephony
  • Audio/video conferencing
  • Instant Messaging
  • Email (text/voice)
  • Desktop/thin clients
  • Integrated applications such as CRM & ERP solutions

Resource: NEC

7 Reasons to Consider Cloud-based Unified Communication Services

Impact of Mobile on Business 
With the smartphone era in full effect, the ‘Bring Your Own Device’  (BYOD) movement has integrated into many modern businesses. Allowing employees to connect their devices directly to company resources, equipping their workers with the tools to complete any objective, wherever they may be at any hour.
As smartphone and tablet sales increase on a global scale, it should come to no surprise that there are as many mobile subscriptions (6.8 billion) as there is human population (7.1 Billion) in the world, as reported by the International Telecommunication Union.
Trends are sloping towards an inevitable mobile work environment on a large scale. What does this mean for your business?
  • Providing support to remote employees and utilizing virtual offices decreases the attrition rate while improving company performance, ultimately increasing your companies overall revenue.


UCaaS Solutions Delivered In Two-Modules:

  1. Single Tenant: Delivers a customized software platform that allows users to enjoy a dedicated software platform that can integrate with existing applications.
  2. Multi-Tenant: Multiple customers share a single software platform.

For the Top Guns looking for optimized communication, they can select the Enterprise solution which combines the single-tenant and multi-tenant solutions to create a hybrid solution.

  • Hybrid-Solution: Where data-sensitive areas can be hosted in a single-tenant solution, while general applications are hosted inexpensively in the multi-tenant cloud.

While we are working within the smartphone era, instant communications have never been more crucial for your companies day-to-day life. Businesses must provide quick response times no matter the time or place their employees are. Utilizing UCaaS solutions, it enables a business to take advantage of any opportunity or hurdle in their path. With UCaaS solutions, one can pull company resources with a quick touch of a button no matter the time or place.

The information provided above came from NEC, The Case for Cloud Communications: A Technical White Paper on UCaaS.

If you wish to learn more, you can contact our Miller Information Systems, Phone Systems Sales Engineers.

We’ve also provided the white papers below, or you can go to NEC directly by clicking this link.

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